FAQ'S

All applicable Duties and Taxes will be conveyed and collected upon checkout prior to your order being processed for shipment.

Can I update my shipping address after I have ordered?

If you have incorrectly formatted or entered your address, please contact customer support immediately with your order number and correct shipping address. If you fail to communicate a shipping address change before your order is shipped you will have to contact the courier to reroute your order. We are not responsible for shipment to an incorrect address if we are not provided the information prior to dispatch. 

If your package fails to be delivered due to an insufficient delivery address the goods will be returned to us. Please contact us if this occurs and we will organize a reshipment to an updated shipping address.

How do I track my order?

Tracking information will be sent to the contact information you provide us. This will be sent via email/sms when your order has been fulfilled. For specific tracking details or if your delivery is late, you can contact the carrier directly for the most up-to-date information, including any carrier or regional delays.

 

Exchanges and Returns

Can I exchange/return items once I’ve placed my order?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nicklegallais@gmail.com. Please note that returns will need to be sent to the following address: [234 Hays Blvd, Oakville, ON L6H 3S5, VBM #280] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Reporting a damaged product

If your product has arrived damaged, customers are encouraged to submit a ticket with our customer service team at nickgallais@gmail.com. Upon reporting damaged items, please include up to 4 detailed images of the product and the documentation that arrived with the order. We do not accept returns for packaging that arrives damaged. We will support damaged reports that are in relation to manufacturing defects affecting the product itself.

Accepted reports are as follows:

- Rips
- Tears
- Misprints
- Holes
- Visible Adhesives

We will assess the damages and follow up with you to provide a return label for the damaged product. A replacement will be offered if inventory is available. If the inventory is not available, we will issue a full refund once the damaged product has been received.

Damaged Products should be reported within 30 days of order delivery. All reports submitted after 30 days of delivery will not be supported.

 

What's the email for customer service?

Please contact nicklegallais@gmail.com for all customer service inquiries.

 

Payment

What payment methods are accepted?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal and prepaid gift cards from all major banks.

At this time, we do not accept any form of cryptocurrency.

Is my payment secure?

Yes, your payment is secure. Our website uses the most up-to-date SSL encryption security techniques. The payment provider we work with, Stripe, is Level 1 PCI certified (the highest level attainable) and uses the most up-to-date SSL encryption to ensure all payments are secure.

What currency is used?

All payments are processed in USD, although we may have a currency toggle available for your convenience. The currency displayed within the checkout process will be in USD, unless otherwise specified.

 

Orders

Can I cancel or change my order?

Please contact our customer support at nicklegallais@gmail.com immediately with your order number. If the order has NOT already been shipped we should be able to accommodate your request.

If your order HAS already been shipped:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nicklegallais@gmail.com. Please note that returns will need to be sent to the following address: [234 Hays Blvd, Oakville, ON L6H 3S5, VBM #280] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

For any other questions

Please email nickgallais@gmail.com with your order ID and query.